Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. We cannot accept returns on items that are not sent back in a perfect condition. Returned items of this nature will not be sent back to the customer unless they pay postage costs.
Christmas returns policy:
Any purchases made between the 20th November-25 December 2017 will be able to exchange or request a refund until the 12th January 2018.
To return an order, state whether you would like a refund or an exchange and include your original order number. We can not guarantee that your required size will be in stock by the time we receive your exchange and in such cases are happy to either offer a refund or send you your desired size when it arrives in stock. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please obtain a Proof of Postage receipt from the Post Office when returning items to us as we can not be held responsible for items that do not arrive to us.
Please send returns to:
Tobias & the Bear Returns
1C, Appletree Farm,
Cressing CM77 8NY