Returns & Exchanges

Returns & Exchanges

Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

To return an order, please state whether you would like a refund or an exchange and including your original order number. We can not guarantee that your required size will be in stock by the time we receive your exchange and in such cases are happy to either offer a refund or send you your desired size when it arrives in stock. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please obtain a Proof of Postage certificate from the Post Office when returning items to us as we can not be held responsible for items that do not arrive to us.

We're currently moving warehouse. For a returns address, please email us at hello@tobiasandthebear.com